If you chose the option to have your pet's name tag plated along with the collar, please ensure your pet's information is engraved on the name tag. Pet information that is printed or painted onto the name tag will not appear when plated.
- Your plated keepsake receives a Lifetime Quality Guarantee. Plating process is done at the same location you send your keepsake to. We are an American based company.
- Processing time runs approximately 8 – 10 weeks on plating most items. This time frame is not guaranteed. Please add additional time for shipping.
- Processing time during holiday months may run longer than 8 – 10 weeks. Most holidays have order cut-off dates.
- Production Rush fees simply moves your project ahead of others to help meet your receive by date. This fee is separate from shipping costs.
- Contact us if you want to have your item mounted. For items mounted on wood, the character (color and grain) of the wood will vary from piece to piece.
- Workdays are considered Monday through Friday, excluding weekends and holidays.
- The “clock” to begin plating your keepsake is the day AFTER we receive it (day 1) and ends the day its shipped back to you.
- Allow approximately 5 days for standard UPS Ground delivery.
- All prices, terms, and conditions are subject to change without notice.